For regular patients of the practice, 24 hour/ 7 day a week care is provided. If you have an urgent medical problem outside of normal opening hours, the on-call doctor can be contacted for advice.
If you have a life threatening Medical Emergency Call an Ambulance on 000
For other medical emergencies phone the surgery and listen to the recorded message which will tell you how to contact the on-call doctor.
After Hours Visit at the Surgery: Fee: $271.00
After Hours Visit 11pm – 7 am: Fee: $429.00
Doctors in the practice may be contacted during normal surgery hours. If the doctor is with a patient a message will be taken and forwarded onto your Doctor, it is up to the Doctor how the call will be responded to.
Your call will always be put through to a doctor or nurse in an emergency.
Due to the privacy issues associated with emails, Bannockburn Surgery does not allow correspondence with patients via this method. Requests are to be phoned through to reception or put into writing and delivered by post or drop to reception.
Home visits are available for regular patients whose condition prevents them from attending the Surgery, please note it will be up to the Doctors discretion.
Home Visit: Fees from: $145.00
For referrals to specialists and repeat prescriptions, an appointment is required with the doctor.
We do not write scripts out of session unless you have been seen in the last 2 weeks and forgot to request the script.
If you cannot get in to see you Doctor before your script runs out, you will need to make an appointment for the next available time and a script will be given to you to tie you over until that appointment.